Appointments

Our doctors operate at multiple locations and can be delayed by emergencies and unexpected events, this can cause unavoidable changes to their schedules. If the delay is prolonged the practice will endeavour to contact you by phone to discuss your scheduling options.

Confirmations

Mobile phone SMS or text messages are sent from our computer. You do not need to respond the text message. This message also has the location of your appointment at the end of the message.

Patients without mobile phones need to phone the rooms to confirm one working day prior to the appointment. Alternatively you can email a confirmation to the practice

Booking Policy

We value your time and your trust in us.

Please arrive a little before your scheduled appointment time as there can be some documentation or other matters to attend to before your appointment.

It is also helpful if you bring all the necessary documents to ensure a smooth process.

Confirmation

We may require a credit card on file to reserve your appointment. If we don’t have your credit card on file, you may only be allowed to come in on a walk-in basis if available.

Multiple Booking

Multiple bookings (3 or more services) may require a credit card to be placed on file to book the appointments.  

Late Arrivals

Late Arrivals Make it Difficult for Everyone.

We do understand that circumstances may arise unexpectedly, however late arrivals tend to compromise the punctuality of service we are able to provide to you, as well as our other patients.  

We maintain a relatively tight schedule, and we make every attempt to begin your appointment at the time scheduled.

If you arrive late we reserve the right to reschedule or reduce the length of the consultation or procedure to ensure that the doctor's next scheduled appointment is not compromised.

If you believe you will be late it would be appreciated if you could call ahead and advise the reception as alternative arrangements may be possible.

Cancellation Policy

Appointment Cancellations

Due to the difficulty of filling last-minute cancellations, we respectfully request 24 hours notice if you are unable to attend.

If this request is not fulfilled, it will be necessary to charge a $50 fee for missed appointments or last-minute cancellations.

Please understand that we consider this a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to you, and to our other valued patients.

Multiple Booking

Multiple bookings (3 or more services) may require a credit card to be placed on file to book the appointments.  

Your credit card will be charged if your appointment is cancelled within 24 hours prior to the scheduled appointment.

No-Show Policy

For unattended appointments without notice it will be necessary to charge a $50 fee.

Like last minute cancellations we respectfully request 24 hours notice if you are unable to attend.

Please understand that we consider this a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to you, and to our other valued patients.